Philippine Statistics Authority PSA

Fulfilling citizens’ needs for official documents in minutes with advanced digitization and records management

The PSA serves as the central statistical authority of the Philippine government on primary data collection and delivers relevant and reliable statistics, efficient civil registration services and an inclusive identification system for equitable development towards improved quality of life for all.

Business challenge

Address growing citizen expectations for faster access to official documents, including birth, marriage and death certificates, and help ensure that document integrity is intact.

Solution

Unisys provides enterprise content management and Unisys cybersecurity technology solutions to modernize the civil registry system and manage the end-to-end process to originate, authenticate, secure and issue civil registry documents such as birth certificates to citizens; the solution includes the opening of 80 frontline service offices, construction of a nine-story building for the central office and hiring of ~2,000 full-time employees to provide technical and operational support.

Results and benefits

  • Reduced time to fulfill document requirements from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional civil registry system outlets, doubling the current number of outlets where citizens apply for documents, and 
    introducing self-service kiosks and mobile outlets
  • Improved citizen satisfaction ratings to 86% from a low of ~20% before digitization*
  • Improved document integrity through enhanced security features such as e-signatures and barcoding
  • Digitized 160 million civil registry documents over 18 years and issued 24 million certificates annually

*Source: PSA’s 2018 Annual Report

Spotlight Testimonial Quote

Unisys is a true partner in continually improving the service we provide to our citizens, and with Unisys cybersecurity technology, we have security built into our infrastructure to maintain the integrity of official documents like birth, marriage, and death certificates. Citizens have expressed high satisfaction in the continual improvement of PSA service through our partnership with Unisys, noting the importance of Civil Registry documents to everyday lives.

Dennis S. Mapa, Ph.DPh.D.
National Statistician and Civil Registrar General,
Philippine Statistics Authority

News Release

ISG Paragon Awards™ APAC Recognize Unisys and the Philippine Statistics Authority

Award recognizes the modernized PSA Civil Registry System's success in fulfilling citizens' needs for official documents in minutes with advanced digitization and records management.

Read News Release